refund policy

to stop your subscription from renewing for the next period, use the secure subscription cancellation page.

cancellation takes effect at the end of the current paid period, and you will not be charged for the next period. you can continue using heydiyo until the end of the current period. cancellation does not automatically refund past payments.

heydiyo is a digital subscription service. requests made within 14 calendar days of the payment date will be considered for a refund in the following situations:

• a duplicate or incorrect charge for the same subscription
• the payment was not authorized by the account holder
• the paid service could not be accessed within a reasonable period due to a technical issue
• the service has not yet been substantially used after the initial subscription purchase

these limitations do not remove any non-waivable withdrawal, refund, or other consumer rights in your country. where mandatory law grants a broader right, those provisions apply.

• the refund request is made more than 14 calendar days after the payment date
• the subscription has been substantially used during the relevant period
• ordinary subscription renewals that occurred before cancellation
• accounts terminated for violating the terms of use or for misuse

send an email with the subject “refund request” to destek@heydiyo.com. include the phone number used for your heydiyo account, the payment date, the payment amount, and the reason for your request. for security, we may ask for additional information verifying payment or account ownership.

after receiving your request, we will review it and notify you of the outcome within 5 business days at the latest.

an approved refund is sent through Stripe only to the original payment method used for the payment. refunds cannot be made to a different card, bank account, or another person.

we initiate the approved refund through Stripe within 5 business days at the latest. the time it takes for the amount to appear in your account depends on your bank, card issuer, and payment method.

if the refund cannot be processed by your bank or card issuer, Stripe may mark it as failed. in that case, we will contact you to investigate; we cannot send the refund to a different card or bank account.

for a payment you do not recognize, believe is incorrect, or for which you could not access the service, you can first contact us at destek@heydiyo.com. we will try to investigate the issue promptly. this request to contact us does not limit your payment dispute rights with your card issuer or under applicable law.

heydiyo provides digital services only; there is no physical product delivery, shipping, physical return, or exchange.